Business Management

21st Century Business Management

Employees and Employers in Service Organizations
Emerging Challenges and Opportunities

Editor: Arvind K. Birdie, PhD

Employees and Employers in Service Organizations

Published. Available now.
Pub Date: April 2017
Hardback Price: $149.95 US
Hard ISBN: 9781771884730
E-Book ISBN: 978-1-315-36585-5
Pages: 392pp w/ Index
Binding Type: hardback
Series: 21st Century Business Management
Notes: 11 b/w illustrations

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries.

This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics.

Exploring the different perspectives and concepts from the book’s researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities covers themes such as

  • work-life balance
  • spirituality in the workplace
  • emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness
  • expectations, motivation, and behavior of different generations, such as Generation Y
This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

1. Protean Career and Boundary-less Careers: The Career Orientation of Generation Y
Arvind K. Birdie and Vandana Madhavkumar
2. What Motivates the Millennial: A Perspective
Parul Wasan
3. Employee Retention Strategies in Service Industries: Opportunities and Challenges
Rabindra Kumar Pradhan, Lalatendu Kesari Jena, Atasi Mohanty and Ranjan Pattnaik
4. Gender Equality at Decision-Making Positions in Organizations
Urban Sebjan and PolonaTomnic

5. Organizational Environment Factors Affecting Knowledge Management: Research Study in Software Companies
Jelena Horvat and Samo Bobek
6. Employee Acceptance of ERP Information Solutions in Service Organizations: A TAM-Based Research
Simona Sternad and Samo Bobek
7. Leadership Effectiveness: An Emerging Challenge to Today’s Education Organization and Its Practices in Private Universities of India
Sanjeev Kumar Jha and Girijesh Kumar Yadav
8. Employee Management for Better Talent Management
Sasmita Mishra

9. Psychological Capital: A New Perspective to Understand Today’s Executive
Arvind K. Birdie
10. Workplace Spirituality and Employee Engagement: A Study in Indian Service Industry
Rabindra Kumar Pradhan and Lalatendu Kesari Jena

11. Is Work Life Balance a Significant Factor in Selecting a Profession? A Study of Women Working in the Education Sector in India
Durgamohan Musunuri

11. Mindfulness : A New Way to Work
Arvind K. Birdie and Kuldeep Kumar
12. Stress Management: Concept
Navdeep Kaur Kular
13. Stress Management in Service Organizations
Uma Nagarajan


About the Authors / Editors:
Editor: Arvind K. Birdie, PhD
Program Director PGDM, and Associate Professor, Vedataya Institute, Gurgaon, India

Arvind K. Birdie, PhD, is a Program Director, PGDM and Associate Professor at Vedatya Institute, Gurgaon, India. Dr. Arvind has been consistently recognized for her teaching abilities. For more than thirteen years she has taken post-graduate and graduate courses of management. As an avid reader her strength lies in teaching various interdisciplinary subjects with equal ease. Besides academic teaching and training, she has organized management development programs for corporate and academicians. She is a regular presenter at various international and national conferences, and she has published papers in refereed journals. Her areas of interest include leadership, work-life balance, virtual work, and positive psychology. She enjoys travelling and spending time with her family in free time.

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